Job Description
DEPARTMENT: Claims Administration POSITION: Claims Adjuster
REPORTING TO: Claims Supervisor
The Company: Smart AutoCare (SAC) is people taking care of people. We provide consumer protection products within the automotive industry, with integrity and longevity in mind.
Our Adjusters: We hire the best employees to serve our customers. As a Claims Adjuster in our Claims Administration Department, you will be part of a special team that plays a critical role in our claims process. In this role you will work with customers, vehicle inspectors and repair facilities to determine the cause of failure.
Job Duties - Verify information set-up on claims, to determine if the customer's complaint, the diagnosis, the failed parts are documented and justified the approved repair.
- Verify repair costs are performed within industry standards.
- Verify repair information to determine if coverage was within the limits of the service contract.
- Interface with customers, agents, dealers to complete all investigations of claims.
- Complete a fair settlement of the claim.
- Contribute to team effort by accomplishing related results as needed.
- Verify claims are processed following the policy and procedure established by Smart Autocare
Job Qualifications - Proven work experience as a team leader or supervisor
- 1 to 2 years of Claims processing experience
- 2-3 years leadership experience
- Spanish fluency/Bilingual a plus
- Current or previous ASE Certification preferred.
- Minimum 3 years of hands-on automotive repair and diagnosis experience.
- Parts and Labor Guide familiarity.
- Intermediate knowledge of Windows-based computer programs.
- Exceptional customer service and communication skills.
- Ability to read, analyze and interpret general business correspondence or technical procedures.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Job Tags
Contract work, Work experience placement,