A New York-based psychiatry practice dedicated to providing exceptional care to a discerning clientele is looking for a skilled Patient Coordinator/Administrator to join the team, help level up the service provided to patients, and to provide administrative support to the practice.
About the Job:
¨ Be the primary point of contact for patients
¨ M anag e appointments, inquiries, and support the overall administrative functions of the practice, includ ing scheduling and billing
¨ Patient Coordination: Schedule and manage patient appointments via email and telephone, follow up on patient inquiries, and ensure seamless communication between patients and the practice.
¨ Administrative Support: Assist with day-to-day administrative tasks including scheduling, billing, payment processing
¨ Clinician support: provide administrative support to our psychiatrists and psychologists.
¨ Clinician onboarding: lead new clinicians through their onboarding process
¨ Customer Service: Provide exceptional customer service by handling our patients with grace and professionalism, ensuring their needs are met with the highest level of attention and care.
¨ Communication: Maintain excellence in written and verbal communication, ensuring clear, accurate, and timely information is conveyed to patients and staff
¨ Technology Management: Utilize Google Workspace, QuickBooks, and our EHR to manage practice operations and patient data
¨ Data entry and management: assist with collection, organization and analysis of business and quality performance metrics
About You:
¨ Minimum of 3 years of experience in a related position
¨ Able to o perate autonomously in a remote environment, demonstrating strong self-motivation, reliability, and manage tasks independently
¨ Committed to maintaining confidentiality and adhering to HIPAA regulation
¨ BA/BS from a college or university a plus
¨ Excellent Google Suite skills and QuickBooks
¨ Polished, professional demeanor
¨ Outstanding communication skills
Salary, 401K, Health Benefits reimbursed by the firm, Paid Vacation
Hours: 9am-5pm
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